Shipments

Orders will be shipped within 2 working days from completion of the ordering process. Products will be shipped to the address specified by each customer during the order procedure. Shipment costs will be charged to the customer, and will be specified during the ordering process. The Company makes all possible efforts to ship orders within the time period specified.

We ship Worldwide. Different shipping companies are used depending on the destination country. Shipping cost is calculated based on the total weight* and the volumetric weight of the order.

* The weight of the order used to calculate shipping costs includes the additional weight of the packing material.  The weight specified in the product dimensions is the actual product weight.

Shipping calculation for Hellenic Post: The total weight of the parcels in the order.

Shipping calculation for DHL: The shipping rates are served directly from DHL Shipping services.

Orders within Greece are shipped according the following method:

Orders within Greece are shipped with ACS or Hellenic Post.

ACS
Delivery at shipping address within 2-4 working days.
For remote and inaccessible areas orders are to be picked up from your area’s central ACS station.
Cost €3,50 up to 2kg, plus €1,00 for each additional kg.
COD cost €2,00

Attention
In case of inaccessible areas there is an extra charge €8,14 up to 2kg, plus €2,79 for each additional kg.

Hellenic Post
Delivery within 10 working days. Pick up from your local Post Office.
Cost €2,60 up to 1kg, plus €0,50 for each additional kg.
COD cost €2,30

Orders within Europe are shipped according the following method:

Orders within Europe are shipped with Hellenic Post or DHL. Delivery within 2 weeks by Hellenic Post, 5-6 working days by DHL.
Cost starts from €25,00

Orders outside Europe are shipped according the following method:

Orders outside Europe are shipped with Hellenic Post or DHL*. Delivery within 2 weeks by Hellenic Post, 5-6 working days by DHL
Cost starts from €29,26

The company cannot know and is not accountable for any customs charges incurred or for any delays regarding customs charges on orders outside the EU or to Switzerland and Norway.

Shipment delays

Your order can be delayed for one of the following reasons:

• During extreme weather conditions, strikes, force majeure affecting shipment and delivery
• In case that email and/or phone communication with you is not possible
• If there is a problem during the processing of your order for example: a problem with the ordered product, a problem with the payment, your details have been incorrectly entered, etc.
• Customs related delays on shipments outside the EU.